Terms & Conditions

Booking and payment

A place is held only when we have received full payment (or the deposit, for private and corporate events) and have sent you a confirmation message. We aim to confirm within one business day. A slot that is paid for but not confirmed may be released to someone else.

Pay in HK$ by cash, PayMe, Alipay HK, FPS or bank transfer, and send proof of payment in the same WhatsApp chat or email. Receipts are issued on request.

Prices are the ones published on our website or in your written quote on the day you book. If a published price is plainly wrong, we will tell you before confirming and you can walk away.

Private and corporate events: a 50% deposit secures the date, and the balance is due on the day, before the session starts. Final numbers are confirmed 14 days before. You pay for whichever is higher, the confirmed number or the number who actually attend.

Discounts (sibling, referral) are applied when you book, cannot be combined and have no cash value. The trial class fee can be credited towards a term booked within the term booked for.

 

Who can attend

• Children's classes: ages 6 to 15.

• Camps: ages 6 to 15.

• Adult classes: ages 15 and over. Anyone under 18 needs written consent from a parent or guardian.

• Studio membership: ages 16 and over, with a parent or guardian's written consent under 18.

For children's classes and camps, please drop off and collect on time. We hand children only to the people named on the enrolment. Tell us about allergies, medical conditions and emergency contacts when you book. If a child is hurt or unwell, we will contact you, and if it is urgent we will call emergency services and arrange treatment. The cost of that treatment are the parent's responsibility.

 

Cancelling, rescheduling and make-ups

Term classes (adult 4-week modules and children's terms)

• Cancel at least 7 days before the first session: choose a credit for the full amount, or a refund minus an admin fee of HK$150.

• Cancel less than 7 days before the first session, or after the term starts: no refund and no credit.

• Credits are valid for 6 months, can be transferred to another name but have no cash value.

One-off workshops and pottery painting

• Cancel at least 7 days before: credit, or a refund minus the admin fee.

• Between 48 hours and 7 days before: you can reschedule once, subject to availability. No refund.

• Less than 48 hours before, or a no-show: the full fee is forfeited.

Camps

• Cancel at least 14 days before the camp week starts: credit, or a refund minus the admin fee. Closer than that, the fee is forfeited. Single-day passes follow the workshop rules above.

Private, corporate and school events

• Cancel 30 days or more before: your deposit is held as a credit for a new date within 6 months.

• 14 to 29 days before: the deposit is forfeited.

• Less than 14 days before: the full price is payable.

Make-ups

• Term enrolments include one make-up class per term. "Term" means one adult module or one children's term.

• Tell us about the absence at least 24 hours before the class you will miss. We schedule the make-up, at our discretion and subject to space, within the same term.

• An unused or missed make-up lapses at the end of the term. Make-ups cannot be transferred or exchanged for money.

• One-off workshops have no make-up. See the rescheduling rule above.

Arriving late does not extend your session.

 

If we cancel or change something

We may cancel or move a session for low enrollment (fewer than 2 sign-ups), instructor illness, an emergency, or because we cannot run it safely. We will tell you as soon as we can, and we may use a substitute instructor.

If we cancel a session, we will offer a replacement session in the same term, or a credit for the missed session. If we cancel a whole term or course and cannot give you a workable alternative within 6 months, we will refund what you paid for the sessions not delivered. No admin fee applies when the cancellation is ours.

 

Typhoons, rainstorms and other events outside our control

A session is cancelled if Tropical Cyclone Warning Signal No. 8 or above, or the Black Rainstorm Warning Signal, is in force at any time from 2 hours before its scheduled start. If either is issued during a session, we end it. Children must then be collected, and we will keep them safe at the studio until a parent or named adult arrives. We may also cancel when ferry or bus services to Mui Wo are suspended or badly disrupted, and we will message you if so.

A session cancelled for weather is made up where we can (for term classes, as an extra class at the end of the term or as a credit for that session). Weather cancellations are not refunded in cash, unless we cannot offer any alternative within 6 months.

More generally, neither side is responsible for failing to perform because of events beyond reasonable control, including typhoons, severe weather, fire, power or water failure, kiln failure, government orders and outbreaks of disease. The remedy is rescheduling or credit as set out above.

 

Safety, conduct, food and alcohol

Pottery means wheels, tools, kilns, clay dust and glaze materials. Follow instructions on the day, wear closed shoes and clothes you do not mind ruining, tie back long hair and leave rings and watches at home. Tell us beforehand about anything that could affect your safe participation.

We may refuse entry to, or remove, anyone who is unsafe, intoxicated, abusive or ignoring instructions, with no refund. Parents and guardians are responsible for their children's behaviour and for damage they cause.

Alcohol is allowed at private events only if agreed in advance, in the area we nominate. We may stop anyone using the wheels or tools if we judge it unsafe. If you bring food or drink, keep it away from clay and tools, and tell us about allergies in your group. We cannot promise an allergen-free studio.

 

Your pieces: making, firing, collection and care

Work is made, dried, then fired twice (bisque and glaze). Handmade pieces vary. Colours may differ from samples or screens.

Some pieces crack, warp or glaze unevenly in the kiln even when everything is done correctly. We cannot remake pieces that fail because of how they were made: trapped air, walls thicker than 3 cm, sealed hollow forms or objects embedded in the clay.

Normal turnaround is 3 to 4 weeks after your last session. It can take longer around holidays and busy periods. We do not guarantee a collection date, so please do not book a workshop for a gift that has a deadline.

Finished pieces are made for normal home use, including microwave and dishwasher. They are not for the oven, stovetop or open flame. We are not responsible for damage from misuse.

Posting: We post pieces within Hong Kong for the fee quoted / overseas by arrangement. Pieces travel at your risk once handed to the courier, unless you have bought insured delivery through us.

 

Collecting and unclaimed pieces

We message you (WhatsApp or email, using the details you gave us) when your pieces are ready. Please collect within 60 days. We will send two reminders after that. Pieces still uncollected 90 days after our first message may be reused, donated or discarded, and no refund or compensation is due. We can hold your pieces until anything you owe us is paid. Please keep your contact details current.

Members' unfinished work on studio shelves follows the time limits in the Studio Etiquette, and we will message you before we reclaim or discard anything.

 

Our responsibility

Everyone takes part at their own risk, we are not responsible for loss or damage to belongings you bring or leave at the studio, we are not responsible for indirect or consequential loss, and our total liability for any claim connected with a booking is limited to the amount you paid for that booking.

 

Commissions

Commissions are quoted in writing. A 50% deposit starts the work and is non-refundable once work has begun, and the balance is due before delivery. Handmade work is not an exact copy of a sample, and shape, colour and surface will vary. Timelines are estimates. If a commissioned piece is lost in the kiln, we remake it once at no charge. You own the finished piece once it is paid for in full. Copyright in the design stays with Fatima Morrissey unless we agree otherwise in writing.

 

Photos, privacy and cameras

We photograph work in progress and finished pieces and may use them in our marketing. Photos or videos showing people's faces, children included, are used only if you said yes on your booking or by message. You can withdraw that at any time by WhatsApp or email. We will stop future use, but cannot recall printed material or posts already shared by others.

We collect names, contact details, proof of payment and, where relevant, a child's age, allergies and emergency contact. We use them to run your booking and contact you about it. We send marketing messages only if you opted in, and you can opt out at any time. Cameras record the studio for security.

 

Our materials and designs

You own your finished pieces once paid for. We keep the rights in our teaching materials, project themes, templates and designs. Please do not record, copy or resell our curriculum or class content.

 

Studio membership

Membership is open to people who have completed at least 8 lessons and can work independently, or who can show prior ceramics experience. We decide whether someone qualifies.

Fees and firing rates are those published on the Membership page. The monthly fee is paid in advance, is non-refundable and does not roll over. Open-studio hours are published and can change when the studio is booked for classes, camps or events.

Sessions are self-directed with no teacher guidance. You are responsible for your own work, for the firing process, for using tools and equipment safely and for cleaning up. Allow at least 30 minutes at the end.Guests need our approval beforehand. Damage from misuse is charged at cost.

We can suspend or end a membership for breaking these terms or the Studio Etiquette. If we end it without fault on your side, we refund the unused part of the month.

 

Group, corporate and school bookings

The booker is responsible for the group, for passing on these terms and for confirming numbers 14 days ahead. Indoor capacity is 20 people and the garden holds up to 50. These are firm limits. Wheel-throwing and hand-building sessions take place at the studio only. We can only run Pottery Painting sessions at your office or venue.

Schools: bookings need 30 days' notice. Teachers and supervising adults stay responsible for students' behaviour and safety at all times, at the ratios published on the School Programs page. There is no charge for supervising adults. Schools arrange their own transport and hold their own insurance for the trip.

 

General

We may update these terms. The version on our website on the day you booked applies to that booking.

Questions or complaints: info@lantaupotterystudio.com or WhatsApp +852 6680 6763.

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Lantau Pottery Studio · Last updated: October 2026